Privacy Policy

1. Introduction

Welcome to Therapovo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how your personal information is collected, used, and safeguarded when you use our wellness platform.

This Privacy Policy applies to all users of Therapovo's website, mobile applications, and related services (collectively, the "Platform"). By using our Platform, you agree to the collection and use of information in accordance with this policy.

We believe transparency builds trust. We've written this policy in clear, straightforward language because we want you to fully understand how we handle your data—no confusing legal jargon.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Photo, location preferences, language preferences, and wellness goals
• Booking Information: Session preferences, special requirements, and notes for practitioners
• Payment Information: Billing details (processed securely through our payment provider—we don't store card numbers)
• Health Information: Wellness concerns, conditions, or health-related information you choose to share with practitioners
• Communications: Messages, feedback, support requests, and reviews you submit

Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Information: Pages visited, features used, search queries, and interaction patterns
• Location Data: General location based on IP address (precise location only with your permission)
• Log Data: IP addresses, access times, and referring URLs

Information from Third Parties

• Social Login: If you sign up using Google, we receive your name, email, and profile photo
• Payment Processors: Transaction confirmations and basic payment status
• Analytics Partners: Aggregated usage patterns and demographics

3. Health Data & Sensitive Information

When you use our wellness assessment, share health goals, or provide information about your physical or mental health, you are explicitly consenting to:

• Storage of your health preferences and wellness goals in our secure database
• Sharing relevant health context with practitioners you book sessions with
• Use of anonymized, aggregated health data to improve our platform recommendations

You can withdraw consent for health data processing at any time by contacting us at support@therapovo.com. Upon withdrawal, we will delete your health data within 30 days.

We never sell, rent, or share your health data with third parties for advertising or marketing purposes.

4. How We Use Your Information

We use your information to:

• Provide Services: Connect you with practitioners, process bookings, and facilitate sessions
• Personalize Experience: Recommend practitioners and content based on your preferences and needs
• Process Payments: Handle transactions, refunds, and billing inquiries
• Communicate: Send booking confirmations, reminders, updates, and respond to your inquiries
• Improve Platform: Analyze usage patterns to enhance features and user experience
• Ensure Safety: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Meet our legal obligations and enforce our Terms of Service
• Marketing: Send promotional content (only with your consent, and you can opt out anytime)

5. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

• With Practitioners: When you book a session, the practitioner receives your name, contact details, and any notes you've provided for the session. They need this to serve you effectively.
• Service Providers: We work with trusted partners for payment processing (Razorpay), email delivery, analytics, and cloud hosting. They only access data needed to perform their services and are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights, safety, or property of Therapovo, our users, or the public.
• Business Transfers: If Therapovo is involved in a merger or acquisition, your information may be transferred. We'll notify you of any change in ownership.
• With Your Consent: We'll share information for any other purpose with your explicit consent.

6. Your Rights & Choices

You have control over your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account settings or by contacting us
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails using the link in any email, or adjust notification preferences in settings
• Restrict Processing: Ask us to limit how we use your data in certain circumstances
• Object: Object to processing based on legitimate interests
• Withdraw Health Data Consent: Withdraw consent for sensitive health data processing at any time

To exercise these rights, contact us at support@therapovo.com. We'll respond within 24 hours.

7. Data Security

We implement robust security measures to protect your information:

• All data is encrypted in transit (TLS/SSL) and at rest
• Secure, access-controlled data centers
• Regular security audits and vulnerability assessments
• Strict access controls—only authorized personnel can access personal data
• Employee security training and confidentiality agreements
• Payment card data is handled by PCI-DSS compliant processors

While we take every precaution, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

8. Data Retention & Deletion

We retain your data only as long as necessary:

• Active Accounts: Data is retained while your account is active
• After Deletion: When you delete your account, personal data is removed within 30 days, except where we're legally required to retain it
• Legal Requirements: Some data (like transaction records) must be kept for up to 7 years for tax and legal compliance
• Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and improvement purposes

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. As required under India's DPDP Act 2023, we obtain your explicit consent before placing non-essential cookies.

• Essential Cookies: Required for the Platform to function (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Platform (only with consent)
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can manage cookie preferences through the cookie banner on our website or through your browser settings.

10. Children's Privacy

Therapovo is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at support@therapovo.com and we will delete it promptly.

If a minor requires wellness services, a parent or guardian must create an account and manage bookings on their behalf.

11. International Users

Therapovo is based in India. If you access our Platform from outside India, your information will be transferred to and processed in India.

For EU/EEA Users (GDPR Compliance)

We process your data based on legitimate interests, contractual necessity, consent, or legal obligations. You have additional rights including data portability and the right to lodge a complaint with your local data protection authority.

We ensure adequate protection for data transfers outside the EU through standard contractual clauses and other approved mechanisms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll update the "Last Updated" date at the top
• We'll notify you via email or Platform notification for material changes
• For significant changes affecting your rights, we may seek your consent

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Grievance Officer & Data Protection

In accordance with the Information Technology Act 2000, the Digital Personal Data Protection Act 2023 (DPDP Act), and applicable rules, Therapovo has appointed a Grievance Officer to address any concerns or complaints regarding the processing of your personal data.

If you have any grievance regarding our privacy practices, data processing, or wish to exercise your rights under the DPDP Act 2023, please write to the Grievance Officer at the above email address. We are committed to resolving all complaints within 30 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India once constituted under the DPDP Act 2023, or your local data protection authority if you are based outside India.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out: